Question 1

How much does it cost to collect or deliver?

Accepted Answer

We have fixed price of £35 for London and Hertfordshire areas.
For areas outside, it depends on the distance.

Question 2

Can you collect large items?

Accepted Answer

Yes, we have large "Luton" van as well as smaller vehicles.

Question 3

Does the driver help to load or unload the items?

Accepted Answer

Yes, our drivers are always happy to assist with loading or unloading your items as long as he doesn't need to leave his vehicle unattended.

Question 4

Can I select specific date and time for collection or delivery?

Accepted Answer

Usually yes, but subject to availability. In case if desired date/time will be booked, we will suggest another mutually convenient slot.

Question 5

What if there will be no one at the premises at the time of collection/delivery?

Accepted Answer

Our driver can collect a job or leave a finished item from/to a safe place of your choice. If this is not suitable for you, we can always reschedule your service.

Question 6

Can we go through the job with the driver to make sure it is marked correctly?

Accepted Answer

Yes, our drivers are skilled employees with wide knowledge of relevant aspects of the business, so they can perform required inspections.

Question 7

What if I notice that the package is damaged on delivery?

Accepted Answer

You would need to check the piece immediately if possible. In case if driver has already left, please take a picture of the broken package and send to us with other order details.

Question 8

Will my order be appropriately protected and wrapped for transportation?

Accepted Answer

Yes, we do wrap all our jobs to provide adequate protection. Usually it is double protection.

FAQ